Session Title: Virtual Poster Hall
Session Time: None. Available on demand.
Disclosures: Tonatiuh Avila Garcia, MD: No financial relationships or conflicts of interest
Objective: To evaluate absenteeism causes in patients who did not attend their first-time appointment in the Department of Physical Medicine and Rehabilitation at Hospital Civil de Guadalajara Fray Antonio Alcalde during last semester of 2019.
Design: Cross-sectional study. Setting : Department of Physical Medicine and Rehabilitation at a public tertiary hospital. Participants : We included one hundred twelve outpatient subjects, male and female, all ages, who did not attend their first-time medical appointment in our department from June to December 2019; the absence of a telephone number in the clinical record and the non-response to the telephone call were exclusion criteria.
Interventions: Not applicable.
Main Outcome Measures: Age, absenteeism cause, diagnosis and address of the patients were evaluated by a telephonic survey. We calculated frequencies and percentages of all variables.
Results: The most frequent cause of absenteeism was forgetting the appointment (24.1%, mean age 41.52±18.8 years) followed by lack of financial resources to attend the medical consultation (18.8%); musculoskeletal diseases were the most prevalent diagnosis (52.7%); 70.5% of the participants had their address in the municipality of Guadalajara. Conclusions: Absenteeism in first-time appointment with physiatrist is a serious problem in the Department where we conducted this investigation. This quality improvement research suggests that it is necessary to implement a reminder system that includes young patients and those with an address close to our institution.
Level of Evidence: Level III
To cite this abstract in AMA style:Garcia TA, Servin JMC, Palacios FA, Miranda CP, Marquez DZ. Why Patients Do Not Attend to Their First-Time Appointment in the Physical Medicine and Rehabilitation Department at a Third-Level Public Hospital? [abstract]. PM R. 2020; 12(S1)(suppl 1). https://pmrjabstracts.org/abstract/why-patients-do-not-attend-to-their-first-time-appointment-in-the-physical-medicine-and-rehabilitation-department-at-a-third-level-public-hospital/. Accessed July 27, 2021.
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